Types of IT support in Albuquerque
When businesses are looking for ways to manage their technology, one of the best ways is to look to local managed IT service providers. But it can be tricky knowing what to look for or what kind of service your business needs.
Broadly speaking, there are four types of IT support services: 1) Fully managed, 2) Cloud Architecture, 3) Cybersecurity, and 4) Backups & Disaster Recovery.
Not every company needs every service. Also, not every IT service provider offers the correct level of support your business may need. In this article, I look at the types of services and support that may be offered.
Fully managed IT support and service
"Fully managed" will mean something different to every company, but typically fully managed covers these basic areas of business technology:
Line of business software
Monitoring with antivirus
Every IT service company will provide varying levels of service depending on their in-house expertise and business focus. For example, some companies may provide private cloud options. Or some companies may not service printers or phones. Some companies may outsource their helpdesk while others have local staff.
One of the most obvious things an MSP (Managed Service Provider) can offer is a help desk (support desk). This is a number your staff can call to get help with all sorts of technical issues. This usually increases efficiency because your employees can get back to work faster than if they had to troubleshoot themselves or rely on vendor support.
What is the price for fully managed IT services in Albuquerque?
Typically, prices are based on the number of users your organization has. In the Albuquerque metro, we see prices between $75-$150 per user. The difference in prices comes from what services are offered in the package as well as the speed of service. As far as speed goes, as an example, Kosh Solutions answers your call, gets a technician on your issue in 30 minutes, and our average resolution time is within an hour and a half.
Managed Service Provider or Hire a Technician?
Some companies already have in-house IT and then they lean on an IT provider for additional services and help. But let's look at when it's a good idea to hire your own IT person or hire an MSP.
In our experience, you will need to pay about $63,000 per year for an IT tech with some credentials and experience (this includes salary and other costs). That works out to about $5,250 per month. Let's say you find an MSP that will cost $100 per user. That means if you have 52 or few employees, then hiring the MSP will be cheaper than your own IT person.
It's not all about cost! A single IT person would have a very difficult time supporting over 50 people. Also, as organizations grow in complexity so do their IT needs, which means you need more expertise in more areas of technology - that's difficult for a single IT person to manage.
Some key things Managed Service Providers typically do not do:
website maintenance, creation, and development
sell cyber insurance (checkout our articles on cyber insurance)
super fast guaranteed disaster recovery
If you are interested in Managed Services here in the Albuquerque, Rio Rancho, or Santa Fe area, please reach out to get a no-obligation quote.
Be sure to include your name, name of company, and a good way to get in touch with you. Contact page
The second type of IT support is in the Cloud. Businesses moving to the cloud is not a new thing but the technical skills required to build and manage a cloud architecture is a specialty, not all managed IT providers have. Building, transitioning, and maintaining a cloud environment can be a separate service.
What is a cloud architect?
A Cloud Architect develops a company’s computing strategy and is responsible for converting the technical requirements of a project into the architecture and design that will guide the final product.
Tasks include cloud adoption plans, cloud application design as well as cloud management and monitoring. Often, Cloud Architects are also responsible for bridging the gaps between complex business problems and solutions in the cloud. Additional responsibilities include support for application architecture and deployment in cloud environments.
When do you need to hire your Cloud Specialist?
If you have a complex technology environment that you're moving or building in the cloud, then absolutely you will want a Cloud Architect. Even
if you are simply moving a server or two to the cloud, then you will want a cloud specialist because strange things happen when you try to move data and processing around! Once your cloud environment is up and running, you will want a technician on your team that has extensive cloud experience bu