Proving the work we do for you
Every customer gets a personalized dashboard so they can see how Kosh is working for them.
Don't be in the dark when it comes to your IT support
With the click of a button see the value Kosh is providing.
As part of our Managed IT Services offering, Kosh provides a real-time dashboard. The dashboard shows key performance data so decision makers can see what Kosh is doing. The dashboard shows high-level information as well as allows decision makers to be able to easily drill down to more granular data.
The dashboard provides the following areas of insight:
Response and Triage = the average speed Kosh initially responds to your tickets.
Technician Assignment and Troubleshooting = the average time it takes for one of our technicians to begin addressing your issue.
Reactive Tickets = the number of tickets your staff have put in over the past month.
Proactive Tickets = the number of tickets Kosh has worked behind the scenes to keep your IT environment in tip-top shape.
Time Per Endpoint = on average the number of hours Kosh is working on each of your company's endpoints (devices)
Tickets Per Endpoint = on average the number of tickets each of your company's endpoints (devices) generate.
Average Time to Resolution = the average amount of time takes to resolve each ticket.
How does the dashboard help you?
Every MSP says they perform a wide range of services, but with our dashboard you can see exactly what we are doing for your company. Transparency helps keep the partnership relationship both honest and fruitful.
Identify Problematic Hardware/Software
With the dashboard we can help identify hardware and software that is generating more tickets, which means it is probably a drag on your staff's efficiency.
Find Struggling Staff
We can identify members of your staff that submit more tickets than your average employee. If a particular employee is spending a significant amount of time dealing with technical issues, then we need to address the problem to get them back to work on their primary job function.
Feel Confident In The Service You Are Paying For
As a decision maker, being able to see the work and value Kosh is providing can give you some peace of mind that you are receiving fantastic value.
What does Kosh do?In short, Kosh manages your organization's technology. We know that fast response time to an IT issue is the #1 requirement of every business. Kosh Solution’s WorkPlace 30/30 is designed to deliver the best customer experience possible for both you and your clients. Whether you have a standard or emergency request, we activate within 30-minutes to get you back on track. Every month, we execute 30 touch-points across your systems to ensure optimum business continuity. Workplace 30/30 uses time as the foundation and the lever to drive maximum impact on your company’s business efficiency, stability and growth.
How much does Kosh cost?As you can imagine there are many factors that will affect your monthly bill but in general Kosh charges based on the number of users your organization has. Other items that contribute to the cost are number of servers, firewalls, switches, and Microsoft licensing needs. It really is best to speak with one of our sales staff to get a more accurate and detailed quote.
What technology and managed services does Kosh provide?Beyond monthly technology services, we provide: HaaS (Hardware as a Service), our hardware subscription product Echo, our backups and Disaster Recovery product Kosh Cloud, our private cloud infrastructure Helpdesk, our product for MSPs who want to outsource their helpdesk Kosh has expertise in virtually all areas of business technology, so feel free to get in touch with any questions you may have!
Is Kosh in my area?We provide remote and onsite IT service primarily to the Southwestern United States. Our amazing staff is located in New Mexico, Southern Colorado, and Orange County, CA. If we do not service your area, we are able to recommend excellent managed services through our TrustX Partners.
What is the onboarding process like?There are four basic steps: 1) Discovery: we talk with you about your unique organizational needs and how Kosh can support your goals. 2) Signing the Agreement: talk through all the details of what to expect from Kosh and the monthly cost. 3) Planning: we prepare and layout the onboarding project so that everyone is on the same page. 4) Project execution: our design and project team get to work!