The Power of Transparency – Know Exactly What Your IT Provider Is Doing
Every customer gets a personalized dashboard so they can see how Kosh is working for them.
Don't be in the dark when it comes to your IT support
With the click of a button see the value Kosh is providing.
As part of our Managed IT Services offering, Kosh provides a real-time dashboard. The dashboard shows key performance data so decision makers can see what Kosh is doing. The dashboard shows high-level information as well as allows decision makers to be able to easily drill down to more granular data.
The dashboard provides the following areas of insight:
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Response and Triage = the average speed Kosh initially responds to your tickets.
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Technician Assignment and Troubleshooting = the average time it takes for one of our technicians to begin addressing your issue.
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Reactive Tickets = the number of tickets your staff have put in over the past month.
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Proactive Tickets = the number of tickets Kosh has worked behind the scenes to keep your IT environment in tip-top shape.
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Time Per Endpoint = on average the number of hours Kosh is working on each of your company's endpoints (devices)
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Tickets Per Endpoint = on average the number of tickets each of your company's endpoints (devices) generate.
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Average Time to Resolution = the average amount of time takes to resolve each ticket.
How does the dashboard help you?
Every MSP says they perform a wide range of services, but with our dashboard you can see exactly what we are doing for your company. Transparency helps keep the partnership relationship both honest and fruitful.
Identify Problematic Hardware/Software
Struggling devices hurt productivity—our dashboard identifies the weak links.
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Find hardware or software that generates excessive IT tickets.
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Replace or upgrade systems before they slow your team down.
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Improve staff efficiency by eliminating recurring IT disruptions.
Find & Support Staff Who Need IT Assistance
Some employees need extra IT support—our dashboard helps you identify them.
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Pinpoint staff members who generate high ticket volumes.
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Address underlying tech challenges & training gaps.
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Reduce downtime by ensuring employees can focus on their work.
Confidence In The Service You Are Paying For
IT shouldn’t be a black box—see exactly what your MSP is doing for you.
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Track how much work Kosh is doing behind the scenes.
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Ensure your IT investment delivers measurable results.
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Strengthen your IT strategy with real-time data.
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What does Kosh do?In short, Kosh manages your organization's technology. We know that fast response time to an IT issue is the #1 requirement of every business. Kosh Solution’s WorkPlace 30/30 is designed to deliver the best customer experience possible for both you and your clients. Whether you have a standard or emergency request, we activate within 30-minutes to get you back on track. Every month, we execute 30 touch-points across your systems to ensure optimum business continuity. Workplace 30/30 uses time as the foundation and the lever to drive maximum impact on your company’s business efficiency, stability and growth.
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How much does Kosh cost?As you can imagine there are many factors that will affect your monthly bill but in general Kosh charges based on the number of users your organization has. Other items that contribute to the cost are number of servers, firewalls, switches, and Microsoft licensing needs. It really is best to speak with one of our sales staff to get a more accurate and detailed quote.
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What technology and managed services does Kosh provide?Beyond monthly technology services, we provide: HaaS (Hardware as a Service), our hardware subscription product Echo, our backups and Disaster Recovery product Kosh Cloud, our private cloud infrastructure Helpdesk, our product for MSPs who want to outsource their helpdesk Cybersecurity services (end user training, monitoring, backups and disaster recovery) Microsoft licensing and support Kosh has expertise in virtually all areas of business technology, so feel free to get in touch with any questions you may have!
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Is Kosh in my area?We provide remote and onsite IT service primarily to the Southwestern United States. Our amazing staff is located in New Mexico, Southern Colorado, and Orange County, CA. If we do not service your area, we are able to recommend excellent managed services through our TrustX Partners.
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What is the onboarding process like?There are four basic steps: 1) Discovery: we talk with you about your unique organizational needs and how Kosh can support your goals. 2) Signing the Agreement: talk through all the details of what to expect from Kosh and the monthly cost. 3) Planning: we prepare and layout the onboarding project so that everyone is on the same page. 4) Project execution: our design and project team get to work!
