Cities, schools and everything in between run on technology.
People depend on the operations and services your government organization provides. Likewise, you rely on technology to operate and provide those crucial services. Kosh has extensive experience providing technology services for towns, cities, counties, and departments.
Kosh recognizes the crucial role a reliable IT partner plays in state and local government organizations across Albuquerque, Rio Rancho, New Mexico and our service areas. Many government entities, including towns, cities, counties, departments, and schools, have faced the challenges of unreliable IT, struggling to meet deadlines and fulfill their public service missions. At Kosh Solutions, understanding the shared concerns of various government entities, we acknowledge the necessity for a robust IT infrastructure. Through collaborative efforts, we know that IT solutions can be transformative!
Following implementation, state and local government organizations have experienced the feeling of confidence that their systems operate seamlessly. This enables them to focus on delivering exceptional public services without the concern of technological setbacks.
Maximize Efficiency and Productivity for Your Government Department with Our Tailored IT Solutions.
Investing in properly managed IT Services is no longer an option.
Dedicated IT Support for Your Unique Needs
Acknowledging the importance of government software such as GIS applications and financial management tools, we have taken the necessary steps to familiarize ourselves with these specialized products crucial to your operations.
Optimizing IT Operations
Our comprehensive managed services are crafted to streamline your government operations, improve system efficiency, and equip your staff with the necessary tools for effective task completion. Helpdesk support, Network Management, Cybersecurity, Backups, and Disaster Recovery—all under one roof.
Upgrading IT Tools & Applications
Keeping your essential applications up to date and running smoothly is our commitment. Eliminate worries about program functionality when facing critical deadlines—we've got you covered!
Securing Network Integrity
When providing government services, the last thing you need is a network disruption or a cybersecurity breach. Let us assist you in fortifying your critical information to help protect its confidentiality. Our in-house security experts, in collaboration with industry-leading vendors, provide robust cybersecurity solutions tailored for state and local government operations.
State and local governments are grappling with a relentless surge in cyber threats, particularly ransomware attacks. Even way back in 2020, municipalities worldwide witnessed 44% of global ransomware attacks, and this trend intensified in 2021, with 6 out of 10 state or local governments falling victim to an attack. The repercussions of such attacks are severe, often causing chaos and disruption as data is encrypted for financial gain by attackers.
The attacks on government entities are strategically executed, with hackers exploiting vulnerabilities in various ways, from shutting down county websites to holding school districts for ransom. The statistics underscore the urgency of addressing the vulnerabilities:
Social engineering remains the most common attack method, contributing to 69% of attacks.
In 2021, 2,323 local governments were targeted.
A staggering 75% of local governments face attacks at a "near constant" rate.
Tribal governments, especially tribal casinos, are prime targets for hackers.
State and local governments are attractive targets due to valuable data that can be monetized. However, several unique attributes make them vulnerable:
Lack of training among government employees: Social engineering exploits a lack of cybersecurity training, emphasizing the need for a comprehensive and ongoing training approach.
Lack of funding and staffing: Limited resources hinder investments in modern cybersecurity measures, exacerbating the impact of cyber attacks. The cybersecurity expertise gap adds to the challenge.
Abundance of targets: With over 90,000 local governments in the U.S., hackers have a vast array of potential targets, making broad attack approaches, such as phishing attacks, more likely to succeed.
Increased connectivity: Governments' digital transformation increases the risk landscape, with 99% of organizations using the cloud, despite a shortage of cloud-related skills.
Addressing these vulnerabilities requires a multifaceted approach, encompassing enhanced training, increased funding, and a concerted effort to bridge the cybersecurity expertise gap.
Get in touch with Kosh Solutions to see how we can help protect your technology infrastructure.
Owner/CPA Payroll Services
Kosh is not just our vendor, they are our partner.
This partnership has evolved as a result of Kosh's ability to think outside the box and help us develop innovative solutions for our company and clients. At their core, Kosh desires to always offer best-in-class service.
Helpdesk IT Services and Support for Government Entities
We know that slow computers, printing issues, login and password problems, and 'I can't find that file' are all sources of frustration for all staff. Kosh's friendly and speedy helpdesk is ready to troubleshoot issues remotely or onsite. Our technicians are service-oriented, patient, and chock-full of certificates and knowledge! Rest assured, our bilingual (Spanish and English) IT support will be there for all your staff's technology woes.
Industry-Leading Transparency: Know What You Are Getting From Our IT Services
Within our Managed IT Services package, Kosh offers a real-time dashboard, providing decision-makers with valuable insights into our operations. This dashboard offers a comprehensive view of our performance, from high-level information to the ability for decision-makers to delve into more detailed data.
The dashboard delivers the following areas of insight:
Response and Triage: This displays the average speed at which Kosh responds to your support requests.
Technician Assignment and Troubleshooting: It reveals the average time it takes for our technicians to start addressing your issues.
Reactive Tickets: This indicates the number of support tickets your staff has submitted over the past month.
Proactive Tickets: It reflects the number of tickets Kosh has proactively handled to maintain your IT environment.
Time Per Endpoint: On average, it shows the number of hours Kosh spends on each of your company's endpoints (devices).
Tickets Per Endpoint: It reveals, on average, the number of support tickets generated by each of your company's endpoints (devices).
Average Time to Resolution: This represents the average time it takes to resolve each support ticket.
What does Kosh do?In short, Kosh manages your organization's technology. We know that fast response time to an IT issue is the #1 requirement of every business. Kosh Solution’s WorkPlace 30/30 is designed to deliver the best customer experience possible for both you and your clients. Whether you have a standard or emergency request, we activate within 30-minutes to get you back on track. Every month, we execute 30 touch-points across your systems to ensure optimum business continuity. Workplace 30/30 uses time as the foundation and the lever to drive maximum impact on your company’s business efficiency, stability and growth.
How much does Kosh cost?As you can imagine there are many factors that will affect your monthly bill but in general Kosh charges based on the number of users your organization has. Other items that contribute to the cost are number of servers, firewalls, switches, and Microsoft licensing needs. It really is best to speak with one of our sales staff to get a more accurate and detailed quote.
What technology and managed services does Kosh provide?Beyond monthly technology services, we provide: HaaS (Hardware as a Service), our hardware subscription product Echo, our backups and Disaster Recovery product Kosh Cloud, our private cloud infrastructure Helpdesk, our product for MSPs who want to outsource their helpdesk Cybersecurity services (end user training, monitoring, backups and disaster recovery) Microsoft licensing and support Kosh has expertise in virtually all areas of business technology, so feel free to get in touch with any questions you may have!
Is Kosh in my area?We provide remote and onsite IT service primarily to the Southwestern United States. Our amazing staff is located in New Mexico, Southern Colorado, and Orange County, CA. If we do not service your area, we are able to recommend excellent managed services through our TrustX Partners.
What is the onboarding process like?There are four basic steps: 1) Discovery: we talk with you about your unique organizational needs and how Kosh can support your goals. 2) Signing the Agreement: talk through all the details of what to expect from Kosh and the monthly cost. 3) Planning: we prepare and layout the onboarding project so that everyone is on the same page. 4) Project execution: our design and project team get to work!
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The information contained in this communication is intended for limited use for informational purposes only. It is not considered professional advice, and instead, is general information that may or may not apply to specific situations. Each case is unique and should be evaluated on its own by a professional qualified to provide advice specifically intended to protect your individual situation. Kosh is not liable for improper use of this information.