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  • Writer's pictureBrandon Alsup

The Average Cost of IT Services for Small Businesses

Small businesses are all about embracing technology to keep up and stay ahead. But let's be real, managing and maintaining IT infrastructure can be a real headache. That's where we come in! At Kosh Solutions, we're here to take the weight off your shoulders. We understand that outsourcing your IT support needs to professionals who know their stuff can make a world of difference. So, buckle up as we dive into the world of IT support costs for small businesses and spill the beans on what influences those price tags.

What are the average prices for IT support?

Anywhere from $80 to $250 per user (employee) per month. There's a wide price range due to many factors that influence price. Typically, the price difference between companies is because of the services included in the per user cost. As you know, you get what you pay for: $80 basic service and support suitable for 5-10 users, $120-180 will include what most SMBs need, and $250 is top-tier support.

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Table of Contents

Understanding the Importance of IT Support

We all know IT support plays a crucial role in the smooth operation of small businesses. It encompasses a wide range of services, including hardware and software maintenance, network security, data backup and recovery, troubleshooting, and user support. Reliable IT support ensures your business can focus on its core operations without worrying about technical issues that may disrupt productivity.

Factors Influencing the Cost of IT Support

Several factors influence the cost of IT support for small businesses. These factors include:

  1. Company Size: The number of employees and devices within a small business can impact the complexity and scale of IT support required, which influences pricing. This is how most MSPs price the bulk of their services.

  2. Scope of Services: The range of IT support services needed, such as network management, cybersecurity, cloud solutions, and software upgrades, will affect the overall cost.

  3. Service Level Agreements (SLAs): SLAs define the level of service and response time expected from IT support providers. Higher/Faster service levels may come at an additional cost.

  4. Geographical Location: The cost of IT support can vary depending on the region and local market conditions.

  5. Business Industry: Specific industries may have unique IT requirements, compliance regulations, or security standards, which can impact pricing.

  6. Urgency of Support: Immediate response and 24/7 availability may incur higher costs compared to standard business hours support.

Breakdown of IT Support Services

IT support services can be categorized into several areas:

  1. Help Desk Support: Help Desk involves providing assistance to end-users for day-to-day IT issues, such as software glitches, password resets, and general troubleshooting. This is one of the most obvious ways an MSP can support your business because it impacts your staff day in and day out.

  2. Network Infrastructure Management: This service focuses on managing and maintaining a small business's network infrastructure, including routers, switches, firewalls, and wireless access points.

  3. Cybersecurity Solutions: Cybersecurity services aim to protect small businesses from cyber threats by implementing security measures such as firewall configuration, antivirus software, data encryption, and employee training.

  4. Data Backup and Recovery: This service involves regular data backups and establishing processes to recover data in case of hardware failures, data breaches, or other emergencies.

  5. Software Upgrades and Patch Management: IT support providers ensure that software applications and systems are up to date with the latest security patches and feature enhancements.

Whether all five of these areas are covered by one Managed Service Provider or you have internal staff and outsourced support, all areas must be taken care of to ensure your business' technology is working for you.

Average Pricing Models for IT Support

The pricing models for IT support can vary depending on the service provider. Here are some common pricing structures:

  1. Hourly Rate: IT support providers charge an hourly fee for their services, and the cost varies based on the complexity and urgency of the task.

  2. Tiered Support Packages: Providers offer different tiers of support packages with fixed prices, providing a predefined set of services and response times.

  3. Per Device Pricing: Some providers charge based on the number of devices being supported, such as computers, servers, or network equipment.

  4. Monthly Retainer: Small businesses can enter into a monthly retainer agreement, paying a fixed amount for a specified level of IT support.

  5. Per User Pricing: IT service providers charge based on the number of users. The way a user is defined can vary so be sure to be clear when comparing prices.

Many MSPs will use a mix of all these models. They typically charge based on the number of users, servers, locations, and level of service (tiered).

Cost Comparison: In-House vs. Outsourced IT Support

While some small businesses may opt for an in-house IT team, outsourcing IT support can often be a cost-effective solution. Hiring and maintaining an in-house team can incur additional expenses, such as salaries, benefits, training, and infrastructure costs. On the other hand, outsourcing provides access to a team of experts at a fraction of the cost, allowing small businesses to leverage specialized knowledge without the burden of additional overhead.

We have seen many situations where non-technical business owners are hiring an internal IT person and they really don't know how to evaluate the IT person's skills and capabilities. This leads to owners paying too much for low quality work. This does not always happen, but we have seen it enough to flag it here.

Tips for Finding Affordable IT Support

Here are some tips to help small businesses find affordable IT support services:

  1. Assess Your Needs: Determine the specific IT services required for your business to avoid paying for unnecessary or redundant services.

  2. Obtain Multiple Quotes: Request quotes from multiple IT support providers to compare pricing and services offered.

  3. Consider Service Level Agreements: Ensure that the SLAs align with your business requirements and budget.

  4. Read Reviews and Testimonials: Research the reputation and customer feedback of IT support providers to assess their reliability and quality of service.

  5. Seek Referrals: Ask other small business owners for recommendations based on their experiences with IT support providers.

Maximizing the Value of IT Support Services

To maximize the value derived from IT support services, small businesses can:

  • Communicate Clearly: Clearly communicate your business goals, challenges, and expectations to the IT support provider to ensure they align their services accordingly. Also, make sure that the IT support provider communicates quickly and takes the time to ensure you understand all decisions and technical aspects of your technology.

  • Stay Updated: Keep abreast of emerging technologies and trends to leverage IT solutions that can enhance productivity and efficiency. An MSP should be keeping an eye on new tech that might be useful for your business.

  • Invest in Employee Training: Encourage employees to undergo training to improve their IT skills, reducing the reliance on external support for routine issues. Some MSPs offer training for your employees on key software like Microsoft Teams or SharePoint.

Case Studies: Real-World Examples

Here are a few examples showcasing the average cost of IT support for small businesses in different scenarios:

  1. Scenario A: A small e-commerce business with 20 employees and a basic IT infrastructure might expect to pay around $1600 to $3,600 per month for comprehensive IT support.

  2. Scenario B: A medium-sized marketing agency with 50 employees, advanced networking requirements, and increased cybersecurity measures may spend approximately $6,000 to $12,000 per month on IT support.

  3. Scenario C: A small legal firm with five employees and minimal IT infrastructure needs could budget around $400 to $1000 per month for IT support services.

Future Trends in IT Support

The field of IT support is constantly evolving. Here are a few emerging trends that may shape the future of IT support for small businesses:

  • Artificial Intelligence (AI) Integration: AI-powered chatbots and virtual assistants can provide instant support and automate routine IT tasks.

  • Cloud Computing: Increased adoption of cloud services allows businesses to scale their IT infrastructure more cost-effectively and access support remotely.

  • Internet of Things (IoT): As IoT devices become more prevalent, IT support will need to address the unique challenges and security considerations associated with these devices.

The Wrap Up on the Average Cost of IT Support

IT support is a critical investment for small businesses, ensuring the smooth operation of their technological infrastructure. The average cost of IT support can vary based on factors such as company size, scope of services, and geographical location. By carefully evaluating their needs, comparing pricing models, and considering the benefits of outsourcing, small businesses can find affordable and reliable IT support services.

Cost of IT Services FAQs

  1. What is the average cost of IT support for a small business?

    1. The average cost of IT support for a small business can range from a few hundred dollars to several thousand dollars per month, depending on factors such as company size, services required, and geographical location. A range of $80-$180 per user per month are price points we encounter in the market.

  2. Can small businesses manage their IT support in-house?

    1. While it's possible for small businesses to manage their IT support in-house, it often proves more cost-effective and efficient to outsource these services to professional IT support providers. Here's a comprehensive article on the topic of outsourcing.

  3. Are there any hidden costs associated with IT support services?

    1. It's essential to review service agreements carefully to understand any potential additional costs, such as emergency support fees, after-hours support charges, or costs for additional services not covered in the base package.

  4. How can small businesses find affordable IT support?

    1. Small businesses can find affordable IT support by assessing their needs, obtaining multiple quotes, reading reviews and testimonials, and seeking referrals from other business owners.

  5. What are some future trends in IT support?

    1. Future trends in IT support include AI integration, cloud computing, and addressing the unique challenges posed by the Internet of Things (IoT) devices.



The information contained in this communication is intended for limited use for informational purposes only. It is not considered professional advice, and instead, is general information that may or may not apply to specific situations. Each case is unique and should be evaluated on its own by a professional qualified to provide advice specifically intended to protect your individual situation. Kosh is not liable for the improper use of this information.


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