MICROSOFT 365 MANAGEMENT & SUPPORT
Microsoft 365 Management That Keeps Up With Your Organization
Microsoft 365 touches nearly every employee in the business. Kosh helps growing organizations manage the users, email, access, collaboration, settings, and day-to-day administration behind that environment.
Email + Collaboration Support
User + Access Administration
Ongoing Microsoft Management
WHEN MICROSOFT 365 STOPS BEING SIMPLE
Built for Organizations That Need More Than Basic Microsoft Administration
Microsoft 365 can look simple from the employee side: Outlook, Teams, OneDrive, Word, Excel. Behind those familiar tools is an environment that changes every time someone joins the company, leaves, changes roles, gets a new device, joins a new team, or needs access to something different.
30+ Employees
As the organization grows, user accounts, mailboxes, groups, licenses, permissions, and administrative responsibilities become harder to manage informally.
Multiple Locations or Remote Staff
Employees need dependable access to Microsoft 365 wherever they work without creating different administrative practices at every location.
Internal IT Needs Additional Capacity
Your internal IT team may know the organization well but still need help with Microsoft administration, support, or specialized issues.
Frequent Employee Changes
Hiring, departures, promotions, and role changes create recurring Microsoft tasks that need to happen consistently and on time.
Shared Resources Keep Growing
Shared mailboxes, distribution groups, Teams, calendars, and other shared resources tend to accumulate unless someone actively manages ownership and access.
Microsoft Has Become Business-Critical
When email, files, communication, meetings, and employee access all depend on Microsoft 365, administration becomes an operational responsibility rather than an occasional IT task.
WHY MICROSOFT 365 NEEDS ACTIVE MANAGEMENT
Microsoft 365 Rarely Becomes Messy All at Once
Most Microsoft 365 problems build through normal business change.
Employees join. Others leave. Someone changes departments. A new shared mailbox gets created. Another Team appears. Permissions get copied from an existing employee. A manager needs access to a former employee's email or files.
Over the last 12 months, Kosh handled more than 1,400 onboarding and offboarding requests across more than 70 client organizations. Those requests routinely touched licensing, mailboxes, OneDrive, permissions, and other Microsoft services.
That is why Microsoft 365 management is not just occasional troubleshooting. It is ongoing operational work.
WHAT WE MANAGE
Microsoft 365 Administration Is More Than Resetting Passwords
Kosh helps manage the recurring Microsoft work that keeps employees productive and the environment understandable, supportable, and aligned with the organization.
User Account Administration
Create, modify, disable, and maintain Microsoft accounts as employees join, leave, or change responsibilities.
Exchange & Email Management
Support user mailboxes, shared mailboxes, distribution groups, email permissions, delegation, and common Exchange Online administration.
Teams & Group Administration
Manage Teams, Microsoft 365 Groups, memberships, ownership, and shared resources as departments and working groups change.
Access & Administrative Roles
Help maintain appropriate access and administrative permissions without giving users or administrators more control than they need.
Microsoft 365 Settings & Changes
Manage configuration changes and help organizations respond to Microsoft updates that affect users, applications, or established workflows.
Day-to-Day Microsoft Support
Resolve issues involving Outlook, Teams, email, files, accounts, access, and other everyday Microsoft 365 problems employees encounter.
A Microsoft Environment Should Change When Your People Do
Onboarding and offboarding are some of the most frequent Microsoft-related workflows Kosh handles.
A new employee may need an account, license, mailbox, groups, shared resources, file access, and permissions before day one.
A departure can require decisions about email, OneDrive files, delegation, licensing, and who owns the employee's information after they leave.
The account is only one part of the process.
New Employee
Create the appropriate account, licensing, group memberships, mailbox access, Teams access, and other Microsoft resources before the employee needs them.
Role Changes
Adjust access, groups, licensing, and permissions when an employee changes departments or responsibilities.
Departing Employees
Remove access deliberately, preserve or transfer business information where appropriate, and make sure Microsoft resources do not remain tied indefinitely to a former employee.
Ongoing Review
Review accounts, ownership, memberships, shared resources, and licensing so yesterday's administrative decisions do not become tomorrow's problems.
EMAIL, GROUPS & SHARED RESOURCES
Some of the Most Important Microsoft Decisions Look Small
Kosh regularly handles requests involving shared mailboxes, distribution groups, mailbox delegation, calendars, and access to former employees' email or files.
These requests often begin with something simple:
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“Add this person.”
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“Forward these emails.”
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“Give someone access.”
But the longer-term question is usually:
Who owns this resource, who should have access, and how should it work when people change?
Shared Mailboxes
Useful when multiple people need to work from a common business address or shared communication channel.
Distribution Groups
Useful when the primary need is sending messages to a defined group of people.
Microsoft 365 Groups & Teams
Useful when employees need shared membership across collaboration resources rather than email distribution alone.
Individual Mailboxes
Appropriate when communication, ownership, and access should remain tied to one user.
Customer Testimonials
Kosh supports organizations that depend on technology every day and need a responsive, long-term IT partner. Here's what customers say about working with our team.
Lonnie
President / Chief Operating Officer
7 years ago, Josh Fristoe, co-owner of Kosh, ensured a transition without disruption from our previous provider.
Now 7 years down the road, Kosh maintains the same level of commitment to our relationship.
Kosh delivers personalized service, responsiveness, willingness to be onsite, and is always available to answer questions and engage with our team.
Dawn
CEO of non-profit
Even during these difficult times, Kosh makes us feel like a priority.
The pandemic came down on us forcing our technology needs to dramatically shift. Kosh had the expertise to move 50+ employees to work from their homes so we could still provide vital services to our customers.
Tabatha
General Manager of Property Management Group
Kosh responds quickly to our technical issues.
We have a monthly contract with Kosh which enables me to work worry free. I know when a problem arises Kosh will handle it! It’s so nice to submit a ticket and know that our issue will be resolved in a timely manner. I don’t know how companies survive without an IT company! We are very fortunate to have Kosh as part of our team.
Good Microsoft 365 Management Answers Four Questions
Most organizations do not need more Microsoft complexity. They need clearer ownership of the environment they already depend on.
Who Owns It?
Important Teams, mailboxes, groups, sites, and administrative responsibilities should have clear business and technical ownership.
Who Has Access?
Access should reflect current roles and responsibilities rather than years of accumulated exceptions.
Who Maintains It?
Someone needs responsibility for recurring administration, employee changes, configuration, and troubleshooting.
What Happens When Things Change?
The environment needs a repeatable way to handle new employees, departures, reorganizations, new locations, Microsoft updates, and changing business requirements.
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