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Keep your callers happy by using VoIP

Keep your callers happy by using VoIP

If you don’t want your customers to switch to your competitors, customer satisfaction should be on top of your priority list. One sure way to keep them satisfied is by having a professional yet customer-friendly phone strategy. Something as simple as your automated on-hold messages may seem inconsequential, but when people need help, you don’t want them to feel ignored or neglected.

Master Microsoft Excel with these 3 tips

Master Microsoft Excel with these 3 tips

Digital literacy is all about mastering essential computer skills like navigating search engines and word processors. But one of the most crucial you need to learn is Excel. Check out these tips to be an Excel master.

Pie and Sunburst Charts

Everyone knows that bombarding stakeholders with endless numbers and decimal points is the wrong approach.

Valuable strategies for SMBs on Facebook

Valuable strategies for SMBs on Facebook

Facebook’s most recent monthly active users numbered over 2.3 billion. That’s almost one account for every three people on the planet! Many of your ideal customers use this platform to interact with businesses and creating a page for them to engage with yours costs almost nothing.

5 Simple but effective cybersecurity tricks

5 Simple but effective cybersecurity tricks

Can you name five cybersecurity best practices? Most people can’t, and few of those who can, actually follow them. Unfortunately, cyberattacks are far too common to be lax about staying safe online. Your identity could be stolen, or even worse, you could expose private information belonging to your company’s clients.

Is Hardware-as-a-Service worth it?

Is Hardware-as-a-Service worth it?

Hardware-as-a-Service (HaaS) is not a new concept. Similar to Software-as-a-Service (SaaS), where you pay a monthly fee to a service provider in order to use a piece of software, HaaS lets you do the same to use state-of-the-art hardware. But what benefits does it offer your business?

Big savings
For SMBs, cash flow is a crucial matter.

4 Ways SMBs benefit from hybrid clouds

4 Ways SMBs benefit from hybrid clouds

The cloud allows businesses to take a more hands-off approach to managing their IT resources. And the hybrid cloud is rapidly becoming the most popular option in this category, especially for small- and medium-sized businesses (SMBs).

Hybrid clouds are a combination of private and public clouds.

Should SMBs upgrade from Windows 7 to Windows 10?

Should SMBs upgrade from Windows 7 to Windows 10?

Windows 7 users have until January 14, 2020 before Microsoft officially ends support for the OS. Despite that, your small- to medium-sized business should start thinking about upgrading its workstations to Windows 10 now. Transitioning your computers and network to a new OS is no easy feat, so it is best to work with a reputable cloud computing solution provider to come up with a development plan sooner rather than later.

Cash in on tech trends with these 5 tips

Cash in on tech trends with these 5 tips

What recent tech fads has your SMB dismissed as silly? 3D printing, internet of things…Pokémon GO? Juvenile as they may seem, these trends helped a lot of businesses make money. Navigating them may seem like a lost cause, but with the right know-how, you can earn profits by exploiting current tech trends.

Benefits of upgrading to Windows Server 2016

Benefits of upgrading to Windows Server 2016

Microsoft’s Windows Server 2008 was the second major release of the Windows Server operating system family. It has been installed and running in thousands of business servers for years, but support for the product will end on January 14, 2020. This means the software will no longer receive security updates or technical assistance, leaving your systems exposed to cyberattacks and violating regulations like the Healthcare Insurance Portability and Accountability Act (HIPAA) and the EU's General Data Protection Regulation.

Here are more VoIP features you can use

Here are more VoIP features you can use

The many features available for VoIP may overwhelm and confuse you. You might even overlook a lot of them. How do you keep track of all its applications and functions? We’ve compiled a list of features included with your VoIP service that often go unnoticed.